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ck444m collects only the information needed to run your account, process transactions through Rocket, Upay and Bank Transfer, and keep your session secure. This policy explains what we collect, why we collect it, and what choices you have — your access and eligibility depend on your local law and the regions where this platform operates.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment credentials linked to your chosen method, whether that is Rocket, Upay or Bank Transfer. We also collect transactional data each time you make a deposit or withdrawal: the method used, the amount, the timestamp and the outcome recorded on your account ledger. This data is used strictly for account management, fraud detection and the verification steps required to process payments correctly. We do not sell your personal information to third parties. We may share data with payment processors and technical service providers to the extent needed to operate the platform, and only under confidentiality agreements. Cookies and similar tracking tools record session activity such as login state, browser type and the pages you open — this helps us maintain a consistent mobile experience on supported devices. We retain your data for as long as your account remains active and for any period required under applicable rules in your jurisdiction. Access to and availability of this platform depends on your local law and eligible regions. If you are unsure whether this policy applies to your situation, contact our support team before proceeding.
Not every part of your interaction with this platform falls under the same set of rules. We have outlined the four areas below so you know exactly what this privacy policy covers and what sits outside it.
Any data you submit when creating, verifying or managing your account — including login credentials and contact details — is covered by this policy. We hold this information only for account operation and do not share it beyond what your payment processing requires.
Deposit and withdrawal records made through Rocket, Upay or Bank Transfer are logged in your account ledger. This transaction data is covered by this policy and is used only for payment verification, dispute resolution and account history that you can review after signing in.
Your browsing behaviour on the platform — which sections you open, how long you spend on a page, the device and browser you use — is tracked through session cookies. This activity data is covered here and is used to maintain a stable mobile session, not for advertising profiling.
Links to external sites, third-party payment gateways and any service provider operating outside our platform operate under their own privacy terms. We are not responsible for how those external parties handle your data. Check their policies separately before sharing information with them.
You have practical choices about the data we hold on your account. Reviewing what we store is the first step: after signing in, your account area shows the profile details, contact information and payment method references currently on file. If any of those details are out of date or incorrect — for example, if a phone number linked to your Rocket wallet has changed — you can update them directly from the account settings page. For data that cannot be edited through the account interface, or if you want to understand more about how a specific piece of information is being used, raise a request through our support channel. We aim to respond to data queries through the same route you used to contact us. If you decide to close your account, data retention follows the applicable rules for your region — we will not hold information beyond what those rules require. Availability of these rights depends on your local law and eligible regions.
Sign in to your account and open the profile section to see the personal and payment details currently stored. Transaction history, including Rocket and Upay entries, is listed in your account ledger.
Update your name, contact number or linked payment method directly from the account settings page. If the field is locked or greyed out, contact support with the correction you need and the account reference it relates to.
If you want to know specifically how a piece of your data is used, or how long it will be retained, send the question through our live chat or email support route. Reference your account so the query reaches the right team quickly.
Submit an account closure request through the support channel. We will confirm the steps, process the request and outline which data we are required to retain under the rules applicable to your region before deleting the rest.
If you have a question about this policy, want to correct your account data or need to raise a concern about how your information is handled, use one of the contact routes below. Reference your account when you write so the query is matched to your records without delay.
Open the live chat widget from any page after signing in. State that your query is about the privacy policy or your account data so the team can route it correctly.
Send a written query to our support email address, which is listed on the contact page of the site. Include your account reference and a brief description of the data matter you want to raise.
The help section inside your signed-in account area includes published guidance on data requests, account corrections and how to submit a formal query if the standard support route does not resolve your concern.
We apply technical and organisational measures to protect the data stored on your account. These include encrypted connections for login and payment sessions, access controls that restrict who on our team can view your personal details, and session management that logs you out after a period of inactivity on mobile. Our cookie settings let you manage non-essential tracking from your browser; essential session cookies required for login and payment flow cannot be turned off without breaking account functionality.
We keep your account data for as long as your account is active, plus any period required under the rules applicable to your region. When retention is no longer required, we delete or anonymise the data. The exact period depends on your local law and eligible regions.
Non-essential cookies — such as those used to remember interface preferences — can be turned off through your browser settings. Essential cookies that keep your account session active and allow Rocket, Upay or Bank Transfer transactions to complete are required for the platform to function.
Login sessions on mobile are managed with session tokens that expire after inactivity. We do not store payment PINs or wallet passwords. If you notice account activity you do not recognise, contact support through live chat immediately so we can review your session logs.
We update this privacy policy when our data practices change or when applicable rules require it. The revised policy is posted on this page with a note indicating the update. Continuing to use the account after a posted update means you have read the revised terms.
Below are the questions we receive most often about data handling, account records and your rights under this policy. If your question is not covered here, contact support through the routes listed in the section above.
We collect the name, contact details and payment method references you submit during registration. We also log the device type and browser used during your session. Payment records from Rocket, Upay or Bank Transfer are stored in your account ledger for transaction verification.
We share data only with payment processors and technical service providers that are necessary to operate the platform. Each shares the data under a confidentiality agreement. We do not sell your personal information to advertisers, data brokers or unrelated third parties under any circumstances.
Sign in and open the profile section of your account. Your stored contact details, linked payment references and transaction history are visible there. If you need a more detailed breakdown of what we hold, contact our support team via live chat with your account reference.
Most fields — including your contact number or the mobile wallet reference linked to Rocket or Upay — can be updated from the account settings page. For locked fields, submit a correction request through live chat or email support, quoting your account reference so the update can be processed.
After an account is closed, we retain only the data we are required to hold under the rules applicable to your region. We delete or anonymise everything else. The exact retention period depends on your local law and eligible regions; our support team can give you the specific answer for your situation.
Non-essential cookies can be turned off through your browser settings. Essential cookies — those that keep your login session active and allow payment flows through Rocket, Upay or Bank Transfer to complete — are required for the account to function and cannot be disabled without breaking those features.